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Multiple problems when creating quotes

Tuned Listener
Posts: 113
Country: USA

Multiple problems when creating quotes

Hello All:
 
When I was running the trial version of ACT, I was able to create quotes without any problems.  After I upgraded, everytime I would try to create a quote,  I received the error message:  "Attempted to read or write protected memory.  This is often an indication that memory is corrupt." 
 
I spoke with Tech Support, who recommended I reinstall in safe mode. I did this, and now the error message when creating a new quote is:
"Retreiving the com class factory for component with CLSID {000209FF-0000-0000-000000000046] failed due to the following error 80040154.  I've been on hold with Tech Support.  I'm using Vista and Act! Premium Version 2008.
 
Does anyone have any suggestions?
 
Thanks
Tuned Listener
Posts: 113
Country: USA

Re: Multiple problems when creating quotes

As a followup, if anyone else is having this issue.....
 
The issue was apparently with MS Word.  After running the detect and repair function on Microsoft Word, everything is working fine.
 
 
Platinum Elite Contributor
Posts: 14,388
Country: Australia

Re: Multiple problems when creating quotes