08-21-2019 01:47 AM
Hi we have 2 sites each with separate ACT DB, one has 5 users and the other has 16 users.
A employee at the 5 user site has ACT on his pc licensed to the 5 user DB but also needs to access the 16 user db.
ACT is complaining when he opens the 16 user db that he has exceeded the number of users what do we do to resolve this?
Is it as easy as changing the license on the pc from 5 user to 16 user?
08-21-2019 03:30 AM
Simple solution that keeps you fully legal. Buy 1 extra licence for the 16 user and access from the 5 user site via ACT for WEB.
Upgrading all 5 users to the 16 user licence would still not get you legal as new user from 5 site would now make 17. (Unless already registered on 16 user DB.) You can access more than one database on a licence as a user but not exceed the total amount of different users over all databases.
08-21-2019 03:50 AM
Hi that doesn't resolve the issue.
The user is registered on both databases he has a computer at the 16 user office with that license on.
He currently uses a VPN to access the 16 user site and access files and this then gets him access to the ACT db.
How is it illegal to access another db we have licenses for everyone.
The 16 user ACT is on a Windows Server 2012 machine so can we set this up for web access, but want full featured ACT?
08-21-2019 03:56 AM - edited 08-21-2019 07:20 AM
Sorry my answer was not as clear as it could have been. It is not illegal as long as the combined users at both sites does not exceed 16 different users on the 16 user licence.
It might be worth talking with swiftpage to see if they will add the 2 licences together and issue an upgraded licence for 21 users you can use at both sites.
It is worth noting that there is a limit on how many times you can register so typically a 16 user licence can be registered twice that number so 32 times to cover replacement machines etc. After that you need to apply for a release so you can register more times and there is a small administration charge.