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More on Act and Outlook

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Tuned Listener
Posts: 56
Country: United States

More on Act and Outlook

It was working on Frieay, but today...nope. I haven't made any changes in any configuration.

 

When I try to send an email through Act, the program locks up, and after 20 seconds or so, I get this message:

Capture.JPG

 I'm right back where I was before. I have repaired Office. I have uninstalled and reinstalled Act (that was what fixed it before). 

 

Now it is not working again.

 

Any suggestions?

 

 

Highlighted
Nickel Elite Contributor
Posts: 619
Country: USA

Re: More on Act and Outlook

This can occur if the Windows User Account Control (UAC) settings are turned on and Act! has been configured to Run As Administrator, but Microsoft Outlook has not. In this case, there are two options which may resolve this.

 

Option 1 – Permanently run both Microsoft Outlook and Act! as Administrator

 

Ensure Microsoft Outlook and Act! are closed

 

...

1.png

 

...

2.png

 

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Option 2 – Disable UAC  CLICK HERE

 

...

Windows DPI settings are too high
   1.Reduce the Windows DPI settings. For more information, refer to the following knowledgebase article:

 Issues using Act! with large or custom size Dots Per Inch (DPI) Display Settings
 Answer ID 26349
 
2.Once the DPI has been adjusted, rebuild your Act! Preferences File. For more information, refer to the following knowledgebase article:

 How To Rebuild the Act! Preferences File
 Answer ID 14770
 
3.Test clicking the contact email address again


Normal.dot/Normal.dotm file is damaged
   1.Follow the steps in the following knowledgebase article:

 Error: "RPC Server not available." When Attempting to Send an E-mail Using Microsoft® Outlook®
Answer ID 19051
 
2.Test clicking the contact’s email address again


Redemption.dll has become unregistered (Microsoft Outlook users only)
   1.Close out of Act! and all Microsoft Office programs
2.Navigate to one of the following locations, depending on your operating system (OS) and version of Act!:

64-bit OS
•Act! Pro or Act! Premium: C:\Program Files (x86)\ACT\Act for Windows

•Act! Premium (access via web): C:\Program Files (x86)\ACT\Act for Web


32-bit OS
•Act Pro or Act! Premium: C:\Program Files\ACT\Act for Windows

•Act! Premium (access via web): C:\Program Files\ACT\Act for Web

 

3.Locate the following files:
•Redemption.dll
•regsvr32.exe


4.Drag and drop Redemption.dll on top of regsvr32.exe
5.When the prompt appears to let you know that it has registered successfully, click OK
6.Attempt to click a contact email address to test

 

...

 

FIRMA.png

 

 

 

Juan Carlos Otero Garcia
juancarlosotero@protonmail.com
Highlighted
Employee
Posts: 372
Country: USA

Re: More on Act and Outlook

Can also try a repair on Office

 

  1. Click Start, and then click Control Panel.
  2. Double-click Programs and Features.
  3. Click Microsoft Office, and then click Change.
  4. Select Quick Repair, and then click Repair. You may have to restart your computer after the repair process is complete.