02-14-2020 03:24 PM
I use the New History tab almost every time I make a phone call or write an email. I would like more options and the ability to customize the drop down
Type: The standard choices are as follows
(Added Text) many times we text instead of calling or emailing
Result: The standard choice are as follows
If Type call is chosen the result is call attempted, call completed , left message, call received, Please add Voicemail as an additional option to message left and voicemail for call received, because often people leave a voicemail. Also add Text Message
"Other" in the Type drop down is okay but you should have sent of received an email as a primary choice, not as a secondary choice that you drill down to.
Date: Time: Duration:
For duration please save me a lot of time to be able either have 1 minute as a standard choice, for example to leave a voicemail is 1 minute or less. Or allow me to customize the duration for the task. I don't want to waste time clicking into the duration and backspacing to delete the time and the reenter 1 minute. I make gazillions of call, saving 30 seconds to record each call activity x gazillions of calls equals tons of time I could save.