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Mobile - Speed of Login

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Copper Contributor
Posts: 318
Country: Canada
Accepted Solution

Mobile - Speed of Login

I realize there is a "security" reason why the login process takes so long on a desktop but is there no way of speeding it up, particularly on mobile devices?  It seems crazy to me to have a person sitting in front of me waiting a minute or two while I pull up my Act Mobile app.  Is this going to be address with v18.1?


Accepted Solutions
Solution
Accepted by topic author JagStyles
‎03-29-2016 05:14 AM
Administrator
Posts: 4,024
Country: United_Kingdom

Re: Mobile - Speed of Login

There are some improvements made to the licensing service in the upcoming v18.1 service pack that should have a positive impact on login times. This is due out soon.

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All Replies
Administrator
Posts: 4,024
Country: United_Kingdom

Re: Mobile - Speed of Login

Hi Jag,

How long are you talking about here? Could you time it in seconds?
Is the length of time taken to log in the same after logging out and back in again?
Copper Contributor
Posts: 318
Country: Canada

Re: Mobile - Speed of Login

Took 32 seconds the first time. I then logged out and logged back in and took only 9 seconds. Initial login always takes more than 30 seconds. That's far too long to wait.
Solution
Accepted by topic author JagStyles
‎03-29-2016 05:14 AM
Administrator
Posts: 4,024
Country: United_Kingdom

Re: Mobile - Speed of Login

There are some improvements made to the licensing service in the upcoming v18.1 service pack that should have a positive impact on login times. This is due out soon.