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Missing records

Copper Contributor
Posts: 246
Country: United States

Missing records

I have a client using v20 with 20 users and they are telling me that they are missing some records.  I am not seeing them but I think they might have accidentally been marketed private and still in the database.  Is there anyway to check without logging in as each user?



Nickel Elite Contributor
Posts: 619
Country: USA

Re: Missing records

The only information the Administrator does not have direct access to is the private data of other users. but... Administrators do have the ability to change the passwords of other users.


Then through Act! it is not possible, only the owner of the record can see the contacts marked as private.

I would then look for an addon or an expert in SQL server that can export the records to excel to know all the contacts
Silver Super Contributor
Posts: 2,206
Country: United_Kingdom

Re: Missing records

To see if this is the problem run the Table Record Count report for the database in ACTDIAG




Section 18 covers reports


As far as I am aware there is no tool to see Private Records apart from using the users log-on without getting into the SQL tables.