12-07-2009 11:57 AM
We've run into a problem of contact records completing disappearing from our database! We've lost about 20 contacts in the last week. There is no indication that they are being accidentally deleted, as I've searched each user's history.
What could be causing this?
12-07-2009 03:52 PM
There is one DANGEROUS feature to watch.
As you know, if you have a list of contacts, and you right click to delete 1 contact, the prompts come back and ask whether you want to delete one contact or the lookup. I dont get why the programmers strucuture it this way, but I have fallen afoul of this once.
12-07-2009 04:16 PM
We're using web-based ACT! Premium and I don't think the right click function works with this program. I just tried it and couldn't get the delete command to appear when right clicking a contact. You have to choose 'delete contact' from the menu...unless I'm missing something.
07-30-2010 10:52 AM