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Missing Web Info Tab

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Copper Contributor
Tom Koller
Posts: 16
Country: United States

Missing Web Info Tab

‎07-01-2011 08:20 AM

Hi All:

 

Have a client that cannot view the Web Info TAB in ACT PRE FOR WEB 2011.  The tab appears when ACT is opened on the server, but not when the DB is accessed through the browser.  Any ideas would be appreciated.

 

Tom Koller ACC

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Silver Contributor
Silver Contributor
jonmklub
Posts: 1,819
Country: USA

Re: Missing Web Info Tab

‎07-01-2011 09:03 AM

1) verify browser compatibility and settings

2) delete preferences

Test Drive Act! and Quickbooks over Citrix http://GoTryAct.com

Jon Klubnik| ActTrainer.com
(866)710 4228

ACT! Certified Consultant / ACT! Premier Trainer / ACT! Hosting Provider

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Platinum Elite Contributor
ghollister
Posts: 6,537
Country: USA

Re: Missing Web Info Tab

‎07-01-2011 09:19 AM

Also verify that the web database is using the exact same layout as the Windows client.

Greig Hollister

Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.

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