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Missing Web Info Tab

Copper Contributor
Posts: 16
Country: United States

Missing Web Info Tab

Hi All:

 

Have a client that cannot view the Web Info TAB in ACT PRE FOR WEB 2011.  The tab appears when ACT is opened on the server, but not when the DB is accessed through the browser.  Any ideas would be appreciated.

 

Tom Koller ACC

Silver Contributor
Posts: 1,813
Country: USA

Re: Missing Web Info Tab

1) verify browser compatibility and settings

2) delete preferences

Test Drive Act! and Quickbooks over Citrix http://GoTryAct.com

Jon Klubnik| ActTrainer.com
(866)710 4228

ACT! Certified Consultant / ACT! Premier Trainer / ACT! Hosting Provider

Platinum Elite Contributor
Posts: 6,537
Country: USA

Re: Missing Web Info Tab

Also verify that the web database is using the exact same layout as the Windows client.

Greig Hollister

Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.