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Missing Email attachments

New Member
Posts: 1
Country: Singapore

Missing Email attachments

Hi, I am currently using ACT! by Sage Premium 2008 (10.0) (ST Edition) Version 10.0.2.191.  When I attached my emails from Outlook 2007, the email was attached, but not the attachments on the email.   Prior to this, I was using Act! 9.0, and it didn't give any problem.  Can anyone advise?  Thanks!
Nickel Contributor
Posts: 410
Country: Canada

Re: Missing Email attachments

If you configure ACT to use Outlook as your primary email program, then emails you attach to a contact record will NOT include the attachment.

You may have previously configured ACT 2007 to use the ACT Email client instead, which certainly does provide the capability to include email attachments in a contact's record. As you might guess, this is equally true to ACT2008.

If you wish to continue to have this feature, you'll have to use the ACT Email client.

Ken Quigley, BA, MCSE, ACC, APT
Toronto, Ontario
www.keystroke.ca
Platinum Elite Contributor
Posts: 14,388
Country: Australia

Re: Missing Email attachments

Are you manually attaching or auto attaching sent emails?

 

Have a look at this ACT! Knowledge Base article - http://tinyurl.com/67z6ys