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Missing Attachments after conversion

Astute Commentator
Posts: 17
Country: United States

Missing Attachments after conversion

I just did a conversion from ACT 2007 Premium to ACT 2012 Premium and we are noticing that the history attachments of email messages seem to all be missing.   When I run the missing attachments report, it tells me I am missing almost 34,000 attachments.  When we open the history record and click on the attachment link, we get an error message box that only has a blue I with an OK button.  (See attached picture)

 

Where else would 2007 have put them, if not in the attachments directory and if I find them, is there anyway to fix those links?

 

Christina Theobald

Competitive Strategies, Inc.

 

New Member
Posts: 3
Country: Canada

Re: Missing Attachments after conversion

I too have just experienced this problem.   Did you ever get a resolution?

 

Thanks

 

Wayne

New Member
Posts: 3
Country: Canada

Re: Missing Attachments after conversion

Don't know if it is relevant but my Act! DB is encrypted