12-01-2011 01:50 PM
I'm hoping someon can help me with this problem. I had a touchscreen pc and the screen went out. My neighbor took my hard drive and stuck it in another computer. Since then I am unable to get into my ACT Database.
When I even tried to open a new company it states no connection to the Microsoft SQL Server.
Does anyone know what its talking about and does anyone have a solution for me...any help would be greatly appreciated.
12-02-2011 03:31 AM
Most likely the issue is that the new machine name is different from the old one, and so opening with the old pad file won't work. You will need to open with the adf file.
12-02-2011 06:46 AM
If ACT! was installed on the new computer before attempting to open the database, be sure that the SQL Server (ACT7) service is running. Instructions are in this article: KB Article 28216
If you simply took the old hard drive and put it into a new computer without going through the installation process for ACT! (includes SQL), there will be a lot of 'pieces' missing. In this situation, it would be best to uninstall ACT! and SQL > then reinstall ACT! (SQL will be included).
12-02-2011 07:29 AM
12-02-2011 08:16 AM
If you can send me a Private Note with your serial number, I'll send you a link to download the installation files. I just need the s/n to verify the version of ACT!.
To send a Private Note: click on my username (gmartin), then select the 'Send this user a private message' in the right hand column.
12-02-2011 12:09 PM
Please see your Private Notes for the download link.
Other questions posted:
What is the best way to save this to a disk so if I have to reinstall it? And when I uninstall it will not take away my database or attachments right?
For the install files, you can copy the downloaded file to a USB/Thumb drive or burn it to a DVD for later use (hopefully you won't need it).
In normal/default situations, the uninstall process will not affect the database or attachments. They would only be affected if they were in the "C:\Program Files\ACT" folder. To ensure they are not deleted, you can copy the files and place them into a 'safe' folder or onto a usb drive. You can't have enough backups!
12-02-2011 05:43 PM
i've uninstalled ACT but noticed the files all still sitting in my documents under ACT even the exe file. I went to the message you sent me to reinstall it and the same thing keeps happening. So I have again uninstalled ACT. but still see the folder sitting in my documents. When I go to uninstall programs ACT isn't there.
What do I do next?
12-03-2011 07:29 PM
2 computers and I can't get ACT to open...first I thought it was just the desktop I went to open the lap top that syncs with the desktop and I get some strange error message on that one...
I've deleted ACt on both computers and reinstalled it...still not working
Pleaseeee any help will be appreciated.
12-03-2011 07:34 PM
I did a screen shot of the the error I'm getting on my lap top which is the remote computer, I useally sinc it with the desk top.
Does anyone know what this means and what I can do to solve the problem.