03-16-2017 03:08 PM
I found the time to update ACT! to v19.1. The Product Update message appears on the screen but nothing happens when I "click here". Yes, I have a subscription.
Is this personal or is the server out of action? Very frustrating when trying to be productive.
03-20-2017 09:22 AM
12-19-2017 11:17 AM - edited 12-19-2017 11:19 AM
Still happening. Especially annoying as on at least one PC the download window appears then I'm encouraged to backup my files. After doing so I get the popup window but no action after I click on it. Surely there could be a more reliable way of updating? Further where do I download the full version of v20 Premium so I can apply the updates?
12-20-2017 02:07 AM
12-20-2017 11:39 AM
I think the issues come from debris left behind from previous ACT! installations. After trying to reinstall v19 but being told there was a previous version to uninstall I eventually did a manual uninstall per http://kb.act.com/app/answers/detail/a_id/38233 using the instructions for v18. I then successfully installed v20.
Time consuming and not for the faint hearted but I hope it gets easier from here.
Even when straight forward you have to manually uninstall web.api, reboot, uninstall V19, possibly reboot again so v20 will be installed seems long winded and I wouldn't have undertaken this until the New Year had I realised it was a major upgrade. Warn users in future, please. Even Microsoft warns users major upgrades may take a long time.
12-21-2017 02:28 AM
12-21-2017 01:56 PM
I am still manually uninstalling the v19 API (If it was installed as an option) before going to ACT V20 as it seems ACT is not able to uninstall the existing API as part of the ACT V20 upgrade from V19 . No problem where the API was not installed as part of V19.