12-01-2008 12:02 AM
I want to in advance thank you for your help and assistance in hopefully resolving this problem I am experiencing. I am using an HP laptop which is relatively new (AMD Turion 64 X2 Mobile Technology TL-60 2.00 GHz 3.00 GB RAM) Windows Vista 32-bit operating system. My girlfriend has the same exact computer and she is not experiencing this error message when I use the "Write" toolbar and then choose "Letter" which is as following: "Attempted to read or write protected memory. This is often an indication that other memory is corrupt". My computer is running very smoothly otherwise so I suspect the "error" may not be correct...
I took all the precautions I could myself such as running Office Diagnostics and coming and doing a search on this message board in which I tried several procedures such as renaming the "normal.dot" files to "normal.old" on my system and this didn't do a thing! I made sure I am running everything as an administrator and looked and edited the "read-only" specifications of various ACT files along with other system files and nothing seems to work.
Office Diagnostics stated the following:
"Office Diagnostics identified a possible cause but was unable to automatically correct the problem. Click Continue to connect to Microsoft's servers and view recommended next steps (which I did)."
Summary of results: "Diagnostics run: 6, Diagnostics that identified problems: 1, Diagnostics that took corrective actions: 0; Memory Diagnostic Status: Completed, The Random Access Memory (RAM) of your computer is experiencing problems...
I then ran system diagnostics as Windows recommended and when I restarted it said "it found some errors and to contact the manufacturer and more specifically said: Memory Diagnostic-RAM failure, The memory diagnostic found evidence of failure in the random access memory. Check results of other diagnostics or contact your computer manufacturer."
I contacted HP and HP without even looking at it (said it to me in a live chat on their website) said that I was covered under their warranty but that I had to "mail it in" and it would take 9-12 business days. Now...I can't be without my laptop for 9-12 days and they don't offer for a rep to come out as they don't offer that service and the "part" is expensive. I don't know if I really have a problem but is there anyway anyone can help me? This only happens when I go to "Write a Letter" and mailmerge tries to begin. If I manually go to write an email or message tab or mail merge it works but only happens when I go to "Letter". I don't think it is related but I do get the "some updates were not installed Failed 1 update Error(s) Code 2B08 Windows Update encountered an unknown error" for the server update and I followed the directions on this board and even directly shut Vista down for it to update but that didn't work but I read that is a common problem so again my main concern is for my ACT to be working perfectly on my own system.
I once again appreciate the help and diligence regarding this matter and hopefully I will solve it soon as I have spent a lot of time on this! Thanks again and hope everyone is well.
12-01-2008 02:43 AM
12-01-2008 06:29 AM
He is on Vista, so that KB won't apply because you cannot uninstall .NET.
- First, close ACT! and all Office applications.
- Then do a Windows search for normal.dotx and delete all that it finds.
- Open, then close Word.
- Test ACT!.
If that fails, follow the KB below to disable UAC.
12-01-2008 10:57 AM
Thanks for your replies and for dlunceford's suggestions; I did a search for normal.dotx and normal.dot and it could not locate it on my system. Before posting I had taken remedies to solve this problem by looking through the search on this forum for past similar problems and I had renamed normal.dotx (and related files normal.dotx files) to normal.old. Should I delete the "normal.old"?
I will try the 2nd suggestion you gave me and post on its success briefly.
12-01-2008 11:11 AM
12-02-2008 08:00 AM