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Meetings in Act dissapear

Copper Contributor
Posts: 15
Country: USA

Meetings in Act dissapear

Randomly, all of my meetings disappear from my calendar and from each contact. Thank God I have it synced to Outlook because Outlook keeps the meeting on its calendar. At least 4 times in the last 3 weeks I have had to go back and reschedule all of the meetings in Act. 

 

I have 19.0.147.0, Update 3, and use Office 365.

Moderator
Posts: 451
Country: United_Kingdom

Re: Meetings in Act dissapear

 Hi Steven,

 

Sorry to hear you have been experiencing this issue.

I would like to confirm if the activities are listed as 'Removed from Act!' in Act! Integration service. this will show in the System tray from the bottom right of windows. If you Right click the blue envelope you should be able to go ' Synchronise with Outlook - View History' once opened please go to Activities and you should have the field.

 

This potentially could be an issue that was resolved in V19.1 Update 2: 36573 What issues have been fixed in Act! updates?

Copper Contributor
Posts: 15
Country: USA

Re: Meetings in Act dissapear

What do you mean, "I should have the field"?

Moderator
Posts: 451
Country: United_Kingdom

Re: Meetings in Act dissapear

Once you are in the Activities section of the integration their should be a field heading called 'Removed from Act!'

Bronze Elite Contributor
Posts: 1,426
Country: United_Kingdom

Re: Meetings in Act dissapear

[ Edited ]

First thing is to patch to V19.1 Update 2

 

Select correct version from here -

 

https://www.act.com/resources/downloads