04-24-2008 04:04 AM
Im new to this forum, so be gentle.
We have recently upgraded from version 8 to version 10 premium.
I have successfully created several groups that contain contacts that would like to receive our newsletters. Each group can contain upto a thousand contacts, however when i try to send a mail merge, using act e-mail which is attached to Microsoft outlook 2003 the process gets so far then bombs out, the e-mail i am sending is only 3k and basically hosts a link to our website. Both act and outlook stop responding and come up with the usual microsoft error report. The machines i use have windows xp professional, dual core pentium processors with 4gb of memory. I have configured act to use outllook express and the mail merge process works fine.
Act Uk have basically suggested the problems lies with the third party package (outlook) to which i do accept. The problem with outlook express it will not send plain text and no hyperlinks etc
Is there a solution to outlook 2003 or is there a third party software package that will send e-mails to groups.
04-24-2008 09:05 AM
04-24-2008 06:41 PM
Royel I dont agree, he mentions that the system doesnt crash using Outlook Express (just that OExpress doesnt do the rich text) It crashes in Outlook 2003 -- I too have ACT to Outlook (2007) problems.... random and inconsistant....
I would suspect from your symptoms, its another ACT defeciency --- sometimes I wonder how many contacts are in the dbase that the Sage developers test their software with.....
(I will post my rant, watch for it - if you are interested)
04-25-2008 11:04 AM - edited 04-25-2008 11:05 AM
Hi Frostman -
Swiftpage is a third party ACT! add on that sends directly from ACT! to your contacts, groups, companies and look ups with no send limit restrictions. In addition to being able to get a number of emails out to your ACT! contacts, Swiftpage provides reporting of who opened, clicked, bounced and more.
04-25-2008 03:16 PM