Community
Showing results for 
Search instead for 
Do you mean 
Reply

Mapping Fields Between Act! and Outlook for Contact Sync

Tuned Listener
Posts: 17
Country: USA

Mapping Fields Between Act! and Outlook for Contact Sync

I have a client that wants his the Act! contacts that get synced to Outlook to populate the Company Main Phone Number field. As we know the mappings between Act! and Outlook fields do not match up perfectly so this field is not being populated in Outlook.

 

However, there used to be a config file you could edit to adjust the mappings but I’m not sure if that still exists since they overhauled the integration in 20.1. I tried looking for a KB but didn’t see one.  Does anyone know if this is still something possible with Act!?

 

Tuned Listener
Posts: 17
Country: USA

Re: Mapping Fields Between Act! and Outlook for Contact Sync

Does anyone have any input on this?