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Manager Smart Tasks window opens behind open Act! windows/tiles

Copper Contributor
Posts: 59
Country: USA

Manager Smart Tasks window opens behind open Act! windows/tiles

[ Edited ]

Act! Premium Version 19.1.63.0, Update 2, Outlook 2016 MSO (16.0.7830.1018) 32-bit, Windows 7 Professional Service Pack 2, with Act! Preferences - Startup (tab) set /enabled/checked to "Open each view in its own window," the first launch of Schedule > Manage Smart Tasks, the Manage Smart Tasks window opens behind the open Act! windows/tiles and not visable; if you were unaware of this glitch, you would think Manage Smart Tasks did not launch. On the second launch Schedule > Manage Smart Tasks, the Manage Smart Tasks window comes to foreground.

An Act! user since ACT! for DOS 1.0 (1988)
Moderator
Posts: 451
Country: United_Kingdom

Re: Manager Smart Tasks window opens behind open Act! windows/tiles

Hi there,

 

I have tried to replicate this on V19.1 Win7 on 2 machines / databases, but have not had the same result.

I would like to know if multiple machines are effected and if some multiple databases? it maybe worth resetting preferences if it is machine specific.

Have included the article if it is required.

14770 How to rebuild the Act! Preferences file

Copper Contributor
Posts: 59
Country: USA

Re: Manager Smart Tasks window opens behind open Act! windows/tiles

Act! is running on a stand-alone machine, one database, and not on a network.

I should add I have dual monitors with Act! display on monitor 2 (not the monitor displaying Windows desktop).

 

An Act! user since ACT! for DOS 1.0 (1988)
Moderator
Posts: 451
Country: United_Kingdom

Re: Manager Smart Tasks window opens behind open Act! windows/tiles

If possible would you be able to create a new database to test with? also just in case some odd issue is happening due to the second display would you be able to unplug and test.

Copper Contributor
Posts: 59
Country: USA

Re: Manager Smart Tasks window opens behind open Act! windows/tiles


Horn wrote:

If possible would you be able to create a new database to test with? also just in case some odd issue is happening due to the second display would you be able to unplug and test.


Using the ACT2017Demo database, the issue cannot be duplicated.

An Act! user since ACT! for DOS 1.0 (1988)
Moderator
Posts: 451
Country: United_Kingdom

Re: Manager Smart Tasks window opens behind open Act! windows/tiles

[ Edited ]

You could potentially try resetting the database preferences if it is specific to a single database.

 

I highly recommend backing up the database before preforming this steps.

38324 How do I reset Database Preferences in Act! Diagnostics?