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Mail merge removing images

New Member
Posts: 7
Country: United_Kingdom

Mail merge removing images

[ Edited ]

I am using ACT! Premium and created an HTML file then changed it to an .adt file, did a mail marge and it appeared in Outlook. However images are not appearing. 

 

Does anyone have an idea why they're being stripped out? They are on a server where the file path is correct so not sure why it's being removed?

 

Can anyone offer assistance please


Thanks

Sam

Employee
Posts: 37
Country: United_Kingdom

Re: Mail merge removing images

Hi Sam,

 

Which version of Microsoft Office are you using?  Could you also confirm the full version of Act by going to Help>About Act.

 

Thanks

New Member
Posts: 7
Country: United_Kingdom

Re: Mail merge removing images

Hi Karl,

 

I have the following versions; ACT: Act! Premium Version 18.1.103.0 & Microsoft Word 2016

 

Thanks

Employee
Posts: 37
Country: United_Kingdom

Re: Mail merge removing images

Sam,

 

Thanks for confirming the versions.  The images should still appear as attachments.  This is a known issue

 

Thanks

New Member
Posts: 7
Country: United_Kingdom

Re: Mail merge removing images

Yeah I was expecting them to appear as attachment and in the template but neither....

 

Is there a work around or time for when it will be fixed? 

 

 

Bronze Elite Contributor
Posts: 1,409
Country: United_Kingdom

Re: Mail merge removing images

Try patching to ACT V18.2 there were some improvements.

 

There are issues with V18 and how it handles HTML graphics which is a known problem and is supposed to have been fixed in V19 due out in the next few days but I realise that does not help you with V18.

New Member
Posts: 7
Country: United_Kingdom

Re: Mail merge removing images

Hi ch1p,

 

When does V19 come out? Is there a way to be notified so we can upgrade and test?

 

Thanks

Employee
Posts: 37
Country: United_Kingdom

Re: Mail merge removing images

[ Edited ]

Sam,

 

v19 Release date for the UK is 12th January

 

Further to ch1p's comment - there is no reference to this issue in the list of fixed issues in v19.

 

Thanks

Bronze Elite Contributor
Posts: 1,409
Country: United_Kingdom

Re: Mail merge removing images

During conversations with the team my understanding is that the ACT - Outlook integration was being re-written for V19 so I would hope that the problem with V18 would disappear but we will find out tomorrow!

New Member
Posts: 7
Country: United_Kingdom

Re: Mail merge removing images

Thanks ch1p, I look forward to upgrading and testing it out