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Mail merge -- garbbled fields when added

Tuned Listener
Posts: 77
Country: United States

Mail merge -- garbbled fields when added

I just upgraded to 2010 from 2009.

 

I am creating an email template and want to add some contact mail merge fields. I can add almost all fields, except when I tried to add a saluation" or my user defined field called DBA (which the abbreviation for a company's name -- like Sun instead of saying Sun Microsystems) - junk characters get added to the email.

 

This is what I get when I try to add the salutation field:

 

d(B*ɐ%Ɣ*%ŸƓ*„%
Ė*ˆ%Ɠ*„%Ė*ˆ%$Ɠ*„%“½*…%˜u*Ʀ%œ

This is what I get when I try to add the DBA field: 

˭

ALL other field adds fine (I haven't tried all of them). The Saluation and DBA fields are frequently used - so it is critical I am able to add these.

Please help.

Thanks.