09-30-2009 01:43 PM
I just upgraded to 2010 from 2009.
I am creating an email template and want to add some contact mail merge fields. I can add almost all fields, except when I tried to add a saluation" or my user defined field called DBA (which the abbreviation for a company's name -- like Sun instead of saying Sun Microsystems) - junk characters get added to the email.
This is what I get when I try to add the salutation field:
This is what I get when I try to add the DBA field:
ALL other field adds fine (I haven't tried all of them). The Saluation and DBA fields are frequently used - so it is critical I am able to add these.