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Mail merge crash using ACT Prem for Workgroups 2007 (9.0), Word 2003 and MS Outlook 2003

New Member
Posts: 3
Country: United States

Mail merge crash using ACT Prem for Workgroups 2007 (9.0), Word 2003 and MS Outlook 2003

Using:  

Word for email template, includes merge fields from ACT

ACT for email contacts (<150)

Outlook for email delivery system

 

I am receiving this error message, "Error - An error occurred sending an E-mail message.", and ACT stops the mail merge process.

 

Anyone know what this means or why it would be occurring?

thanks, erin

Platinum Elite Contributor
Posts: 6,537
Country: USA

Re: Mail merge crash using ACT Prem for Workgroups 2007 (9.0), Word 2003 and MS Outlook 2003

Hello Erin,

Welcome to the ACT! Online Community. Regarding the issue you are experiencing, please see KB 15163 for possible solutions.

Greig Hollister

Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.