User did a mail merge today and then later called me to say all her Act emails were being managed by Act instead of Outlook. I showed her how to change it back but why did this happen? She said other users are not having this problem. Thanks, Tim
While I don't know what version of Act! you are running, performing a mail merge should not change your email settings. The only thing I can think of is someone (the user) meant to change the Word Processor but changed email settings. I've not seen a situation where the Preference will change by itself, even deleting the Preferences removes all email setup - not change it.
You'll need to test it again by sending a mail merge (a test to internal email addresses) and see what happens.
