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Mail merge and Outlook email setup

New Member
Posts: 4
Country: USA

Mail merge and Outlook email setup

User did a mail merge today and then later called me to say all her Act emails were being managed by Act instead of Outlook. I showed her how to change it back but why did this happen? She said other users are not having this problem. Thanks, Tim

Platinum Super Contributor
Posts: 5,275
Country: USA

Re: Mail merge and Outlook email setup

Hello Tstewart,

Welcome to the Act! Online Community!


While I don't know what version of Act! you are running, performing a mail merge should not change your email settings.  The only thing I can think of is someone (the user) meant to change the Word Processor but changed email settings.  I've not seen a situation where the Preference will change by itself, even deleting the Preferences removes all email setup - not change it.


You'll need to test it again by sending a mail merge (a test to internal email addresses) and see what happens.

Greg Martin