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Mail Merge not releasing old data

New Member
Posts: 3
Country: USA

Mail Merge not releasing old data

We are using ACT! by Sage Premium for Web 2010  Version: 12.1.169.0

 

The issue I am having is when I use the mail merge feature. I can successfully create one mail merge item per session. If I try to create a mail merge for a second contact, the document comes up with the contact information of the first mail merge.

 

The mail merge will not update to the current contacts information. No matter how many times you try it. Until you log out and log back in.

Bronze Super Contributor
Posts: 1,170
Country: USA

Re: Mail Merge not releasing old data

New Member
Posts: 3
Country: USA

Re: Mail Merge not releasing old data

We are using microsoft office word versions 2003 and 2007 have the same result

New Member
Posts: 3
Country: USA

Re: Mail Merge not releasing old data

bump
New Member
Posts: 4
Country: Australia

Re: Mail Merge not releasing old data

Just out of curiosity and immense frustration, did u ever get this problem fixed?