Mail Merge issues w/Word 2003

[ambercreek]

I was hoping someone else was having this same issue, but no such luck...

We recently upgraded to ACT 10 (Premium for Workgroups) from ACT 2006  (Premium for Workgroups) .

When I use mail merge to send out documents from ACT using Word 2003, I get the following error message:

Interface not registered (Exception from HResult: 0x80040155)

I click ok, and it does merges the document.  However, where ever there is a blank field is inserts [[DELETE ME]]

We have some users that have Word 2007 and this does not occur, so I'm fairly confident its between Word 2003 & ACT 10

HELP!!

Thanks...

Marie

[GLComputing · Accepted solution]

If D&R doesn't work, you need to uninstall/reinstall Word. See this ACT! Knowledge Base article -

http://kb.sagesoftwareonline.com/cgi-bin/sagesoftwareonline.cfg/php/enduser/std_adp.php?p_faqid=1361...

[ghollister]

Try running Detect & Repair under the Help menu in Word. You may be required to insert your Office 2003 CD for this.

[GLComputing · Accepted solution]

If D&R doesn't work, you need to uninstall/reinstall Word. See this ACT! Knowledge Base article -

http://kb.sagesoftwareonline.com/cgi-bin/sagesoftwareonline.cfg/php/enduser/std_adp.php?p_faqid=1361...

[ambercreek]

Thanks...

Both solutions worked...