12-24-2010 04:38 AM
I have created a mail merge from act! using word 2007. It is merging all the fields correctly except for the address fields
When for instance when "Address 3" is empty "Town/city" will be moved across so it does not align with the rest of the address. I have looked through the forum and haven't found anything addressing this issue.
10 blogs street
Can't seem to resolve this problem and when doing large mail merges is a big issue.
12-24-2010 05:40 AM
Open the template in Word, and click the show/hide button (paragraph sign).
Make sure you have no extra spaces (shown as dots) after the field name/s (see in attachment after business line 2). If so, delete them.
You will also be able to see if there are any other non-printing characters/symbols that need to be deleted. The only character you should see is the paragraph symbol.
Save the template and try again.