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Mail Merge error with Outlook

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New Member
Posts: 3
Country: United States

Mail Merge error with Outlook

 

Mail merge is sending emails to draft in outlook with a 3 minute delay then outlook doesn't send them

 

Act 22.1.21200 update 4

Windows10 Pro

Microsoft 365 Outlook

Act Web based

 

I can send from the Write tab:

 

email message

email message (from template)

 

Mail Merge to one client

 

The problem starts here

 

Mail Merge to (to 3 or more clients) 

 

Act shows that it sends instructions to outlook, but could take up to 3 minutes to go to drafts in Outlook

 

I repaired Outlook

 

I reinstalled Act

 

I installed a Macro in Outlook to batch drafts

 

No Error messages

 

This worked fine up to 2 weeks ago

 

Thanks in advance 

 

Steve Zap 

 

 

 

 

 

 

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Copper Elite Contributor
Posts: 149
Country: Australia

Re: Mail Merge error with Outlook

I am also having the same experience, problems also started a similar time ago.
The setup on my side is:

 - Act! Pro V21.0 Update 4 installed locally

 - Windows 10

 - Microsoft 365 Outlook v 16.0.13231.20110 32-bit

 

The Outlook setting for 'Save copies of messages in the Sent Items folder' is turned on.

 

We notice the same behaviour:

Create Mail Merge

Act! shows a progress bar that completes of message being merged

after 3 minutes the emails all appear in the drafts folder

 

It suggests to me that the issue is with Outlook as Act! completes its side of the process and the emails do appear in outlook, they just do not get sent from outlook.

 

I suspected it might be the antivirus, but I fully disabled it and still got the same behaviour.

 

Jared Dalrymple | Technical Consultant | P:+61 7 3423 3551
jared@evolutionmarketing.com.au | Evolution Marketing Services


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New Member
Posts: 1
Country: USA

Re: Mail Merge error with Outlook

[ Edited ]

One of my clients is having this same issue using the same setup as Jared. Have either of you found any way around this or heard anything from ACT regarding this?

Daniel Zukowski
ZuluTech Solutions L.L.C.

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Nickel Elite Contributor
Posts: 557
Country: Germany

Re: Mail Merge error with Outlook

Changing your Office installation from "current channel" to "semi-annual channel" will basically install a slightly "older" Office version which doesn't have the problem.
You might need some help with that from your IT guy....
Andreas Schlesselmann
Melville-Schellmann GbR
Germany
www.melville-schellmann.de
Highlighted
Copper Contributor
Posts: 8
Country: USA

Re: Mail Merge error with Outlook

Act support is no help at all.  Microsoft tried, but can only go so far.  

Act support had me install a Macro, to batch all drafts. It didn't work.

 

After playing around with some settings this is what i came up with:

 

1. Go to Preferences, then to Communication tab

2. Change Word processor to Act! word processor.

3. This works to send Mail Merge.

 

The Act! Word processor is not a good program but it works.