2 weeks ago
Mail merge is sending emails to draft in outlook with a 3 minute delay then outlook doesn't send them
Act 22.1.21200 update 4
Microsoft 365 Outlook
Act Web based
I can send from the Write tab:
email message (from template)
Mail Merge to one client
The problem starts here
Mail Merge to (to 3 or more clients)
Act shows that it sends instructions to outlook, but could take up to 3 minutes to go to drafts in Outlook
I repaired Outlook
I reinstalled Act
I installed a Macro in Outlook to batch drafts
No Error messages
This worked fine up to 2 weeks ago
Thanks in advance
a week ago
I am also having the same experience, problems also started a similar time ago.
The setup on my side is:
- Act! Pro V21.0 Update 4 installed locally
- Windows 10
- Microsoft 365 Outlook v 16.0.13231.20110 32-bit
The Outlook setting for 'Save copies of messages in the Sent Items folder' is turned on.
We notice the same behaviour:
Create Mail Merge
Act! shows a progress bar that completes of message being merged
after 3 minutes the emails all appear in the drafts folder
It suggests to me that the issue is with Outlook as Act! completes its side of the process and the emails do appear in outlook, they just do not get sent from outlook.
I suspected it might be the antivirus, but I fully disabled it and still got the same behaviour.