10-16-2020 01:31 PM
Mail merge is sending emails to draft in outlook with a 3 minute delay then outlook doesn't send them
Act 22.1.21200 update 4
Microsoft 365 Outlook
Act Web based
I can send from the Write tab:
email message (from template)
Mail Merge to one client
The problem starts here
Mail Merge to (to 3 or more clients)
Act shows that it sends instructions to outlook, but could take up to 3 minutes to go to drafts in Outlook
I repaired Outlook
I reinstalled Act
I installed a Macro in Outlook to batch drafts
No Error messages
This worked fine up to 2 weeks ago
Thanks in advance
10-20-2020 03:53 PM
I am also having the same experience, problems also started a similar time ago.
The setup on my side is:
- Act! Pro V21.0 Update 4 installed locally
- Windows 10
- Microsoft 365 Outlook v 16.0.13231.20110 32-bit
The Outlook setting for 'Save copies of messages in the Sent Items folder' is turned on.
We notice the same behaviour:
Create Mail Merge
Act! shows a progress bar that completes of message being merged
after 3 minutes the emails all appear in the drafts folder
It suggests to me that the issue is with Outlook as Act! completes its side of the process and the emails do appear in outlook, they just do not get sent from outlook.
I suspected it might be the antivirus, but I fully disabled it and still got the same behaviour.
11-01-2020 03:15 PM - edited 11-01-2020 03:17 PM
One of my clients is having this same issue using the same setup as Jared. Have either of you found any way around this or heard anything from ACT regarding this?
ZuluTech Solutions L.L.C.
11-02-2020 12:07 AM
11-02-2020 09:13 AM
Act support is no help at all. Microsoft tried, but can only go so far.
Act support had me install a Macro, to batch all drafts. It didn't work.
After playing around with some settings this is what i came up with:
1. Go to Preferences, then to Communication tab
2. Change Word processor to Act! word processor.
3. This works to send Mail Merge.
The Act! Word processor is not a good program but it works.
02-15-2021 02:41 AM
Did anyone get anywhere with this? I have the same problem.
I'm not sure Act IS doing it's part of the process.
If I look at the emails in the draft folder in Outlook, there is no SEND button. Unlike other emails I create and don't send, which get saved in drafts.
Anyone got any updates on this?
02-16-2021 01:33 PM
Act said it was a Microsoft issue, all i know is that the Act word processor works as a work around, but i do not like that word processor, Outlook is much better.
03-02-2021 12:38 AM