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Mail Merge error with Outlook

New Member
Posts: 3
Country: United States

Mail Merge error with Outlook


Mail merge is sending emails to draft in outlook with a 3 minute delay then outlook doesn't send them


Act 22.1.21200 update 4

Windows10 Pro

Microsoft 365 Outlook

Act Web based


I can send from the Write tab:


email message

email message (from template)


Mail Merge to one client


The problem starts here


Mail Merge to (to 3 or more clients) 


Act shows that it sends instructions to outlook, but could take up to 3 minutes to go to drafts in Outlook


I repaired Outlook


I reinstalled Act


I installed a Macro in Outlook to batch drafts


No Error messages


This worked fine up to 2 weeks ago


Thanks in advance 


Steve Zap 







Copper Elite Contributor
Posts: 149
Country: Australia

Re: Mail Merge error with Outlook

I am also having the same experience, problems also started a similar time ago.
The setup on my side is:

 - Act! Pro V21.0 Update 4 installed locally

 - Windows 10

 - Microsoft 365 Outlook v 16.0.13231.20110 32-bit


The Outlook setting for 'Save copies of messages in the Sent Items folder' is turned on.


We notice the same behaviour:

Create Mail Merge

Act! shows a progress bar that completes of message being merged

after 3 minutes the emails all appear in the drafts folder


It suggests to me that the issue is with Outlook as Act! completes its side of the process and the emails do appear in outlook, they just do not get sent from outlook.


I suspected it might be the antivirus, but I fully disabled it and still got the same behaviour.


Jared Dalrymple | Technical Consultant | P:+61 7 3423 3551 | Evolution Marketing Services