Showing results for 
Search instead for 
Do you mean 

Mail Merge Template Problem

New Member
Posts: 7
Country: New Zealand

Mail Merge Template Problem

Can anybody help with this - it's driving me mad !


ACT 2009 (v11) XP, Office Enterprise


I have an email template set up, which was working perfectly until today - now it just shows the merging fields box for 5 seconds before doing nothing else


The odd thing is that it only does this for some contacts - others work perfectly..


Any ideas ?



Nickel Elite Contributor
Posts: 508
Country: USA

Re: Mail Merge Template Problem

There are a few options when mail/email merging.  Some open the message before sending, some send the message *immediately* with no visibility to the user, except sometimes the box you mention.  Check in your sent items to see if the ones you don't think are being sent, in fact are...
Richard Brust
ACT! Certified Consultant
New Member
Posts: 1
Country: United_Kingdom

Re: Mail Merge Template Problem

[ Edited ]

Hi Richard,

I have the same issue and the template isn't being sent. Is there anything else I can check?

ACT! v.16 using Microsoft Word as the processor. Office 2013.