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Mail Merge Not Working

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Astute Commentator
Posts: 45
Country: United States

Mail Merge Not Working

Act! Version 22.1.212.0, Update 4 - Outlook Microsoft 365

 

Without applying any ACT! or Outlook maintenance, mail merge has stopped working om two systems. There are no error messages. The "Merging Records" screen comes up and cycles through the correct number of records. Nothing is sent. No email is in the drafts or the sent folders. I recycled both ACT! and Outlook with no effect. Emailing a single contact using Email Message from Template does work fine.

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Nickel Elite Contributor
Posts: 559
Country: Germany

Re: Mail Merge Not Working

The "protected area" of this community contains hints to this being a Microsoft Outlook problem with the so-called "current channel" setting. Setting Office to the semi-annual channel should resolve this.
Andreas Schlesselmann
Melville-Schellmann GbR
Germany
www.melville-schellmann.de
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Astute Commentator
Posts: 45
Country: United States

Re: Mail Merge Not Working

I changed Outlook to the semi-annual update channel with no change in ACT! mail merge.

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Silver Contributor
Posts: 2,062
Country: United_Kingdom

Re: Mail Merge Not Working

I would try running an office repair as this sometimes fixes unexplained problems with the ACT integration.

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Astute Commentator
Posts: 45
Country: United States

Re: Mail Merge Not Working

I did that earlier. But since it's happening on two separate computers at the same time, I didn't think that would have any effect and it didn't. Thanks.

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New Member
Posts: 8
Country: Germany

Re: Mail Merge Not Working

Hi,

I have discovered exactly the same issue. Unfortunately, I was not aware that no email has been sent :-( 

 

Is there a hint or solution?

thanks 

Mike

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Astute Commentator
Posts: 45
Country: United States

Re: Mail Merge Not Working

My problem went away after a few days. I did not update ACT! or Office. It mysteriously started working on both computers at the same time.

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New Member
Posts: 8
Country: Germany

Re: Mail Merge Not Working

Thanks ....

so I let you know how LONG I have to wait !!!!
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Copper Contributor
Posts: 32
Country: United_Kingdom

Re: Mail Merge Not Working

Try running ACT as administrator.

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New Member
Posts: 8
Country: Germany

Re: Mail Merge Not Working

I tried it with Admin. It didn't work, but at least now I'm getting an error message: "Error during initialization. Email was not send" (Translation german - english)