Mail Merge Not Working

[dennyp]

Act! Version 22.1.212.0, Update 4 - Outlook Microsoft 365

Without applying any ACT! or Outlook maintenance, mail merge has stopped working om two systems. There are no error messages. The "Merging Records" screen comes up and cycles through the correct number of records. Nothing is sent. No email is in the drafts or the sent folders. I recycled both ACT! and Outlook with no effect. Emailing a single contact using Email Message from Template does work fine.

[Melville-Schellmann]

The "protected area" of this community contains hints to this being a Microsoft Outlook problem with the so-called "current channel" setting. Setting Office to the semi-annual channel should resolve this.

[dennyp]

I changed Outlook to the semi-annual update channel with no change in ACT! mail merge.

[ch1p]

I would try running an office repair as this sometimes fixes unexplained problems with the ACT integration.

[dennyp]

I did that earlier. But since it's happening on two separate computers at the same time, I didn't think that would have any effect and it didn't. Thanks.

[Mike11]

Hi,

I have discovered exactly the same issue. Unfortunately, I was not aware that no email has been sent :-( 

Is there a hint or solution?

thanks 

Mike

[dennyp]

My problem went away after a few days. I did not update ACT! or Office. It mysteriously started working on both computers at the same time.

[Mike11]

Thanks ....

so I let you know how LONG I have to wait !!!!

[phildamb]

Try running ACT as administrator.

[Mike11]

I tried it with Admin. It didn't work, but at least now I'm getting an error message: "Error during initialization. Email was not send" (Translation german - english)