07-08-2011 01:24 PM
Windows XP SP3
Office 2003 SP3
Act 2010 Version 22.214.171.124 Hot Fix 1
RE: Mail Merge Error: TSafeRecipients: could not retrieve IMessage
This message occurs while do a mail merge to an e-mail on a lookup.
I have read through some Community posts and am having a hard time resolving the issue.
I have tried to resolve by going to C:\windows\system32
and running fixmapi.exe
When I double click on it nothing seems to happen.
mapi32.dll file modified date is 8/4/2004 and doesn't seem to change when i run fixmapi.exe
Any guidence or direction would be greatly appreciated.
07-19-2011 07:55 AM
You can try manually updating the MAPI32.dll file:
In some cases, the MAPI32 file in the system32 folder is not the correct version. You may also want to browse to C:\Program Files\Common Files\System\MSMAPI\1033 and try copying trhe MAPI32.dll file in there to system32 folder (will need to first rename the one currently in there). Then run fixmapi.exe
In additon, run a Detect & Repair from the Outlook Help menu.
Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.