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Mail Merge Error - Help needed

Copper Contributor
Posts: 172
Country: USA

Mail Merge Error - Help needed

(Using ACT Prem 10) and Office 2007 Pro

 

I try to mail merge a document and get the following message.....

"Attempted to read or write protected memory. This is often an indication that other memory is corupt"

 

My PC works perfect in every other way - I highly doubt that there is a problem with my memory ---

 

does anyone have any suggestions?

 

Copper Contributor
Posts: 172
Country: USA

Re: Mail Merge Error - Help needed

I just turned off MS Word 2007 as my word processor ---- and tried using ACT word processor and everything works fine.....

 

I change is back to word - and I get my original error......

Copper Contributor
Posts: 172
Country: USA

Re: Mail Merge Error - Help needed

Also want to mention - I am using Vista
Platinum Elite Contributor
Posts: 6,537
Country: USA

Re: Mail Merge Error - Help needed

Make sure that you have turned off User Account Control in Vista.  Follow the steps in this Knowledgebase article to turn UAC off:

 

http://kb.sagesoftwareonline.com/cgi-bin/sagesoftwareonline.cfg/php/enduser/std_adp.php?p_faqid=2022...

Greig Hollister

Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.

Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: Mail Merge Error - Help needed

Copper Contributor
Posts: 172
Country: USA

Re: Mail Merge Error - Help needed

I have the UAC off -- and I have ran the MS Office Diagnosis -- I am still having the same problem --- any further help would be appreciated
Copper Super Contributor
Posts: 478
Country: Australia

Re: Mail Merge Error - Help needed

I am also now having this same problem its worked fine for many years the last time i mailed merge was last week and everything went through fine, now this error, any ideas?????


Jason Dawson Financial Planning
Brisbane | Australia - JDFP Home Page

Act Ver - Act! Premium Version 17.1.169.0, Hot Fix 3
OS - Windows 7 (stand alone machine)
MS Office - Enterprise 2007
Phone - Samsung Galaxy s6
Copper Super Contributor
Posts: 478
Country: Australia

Re: Mail Merge Error - Help needed

A further update on my issue

 

I can merge in to word and excel just not email that includes mail merge to email and single email

 

I have checked the Act Outlook addin is working fine and Act Outlook services is running, so i am at a total loss why i can not email any more and why that error message appears


Jason Dawson Financial Planning
Brisbane | Australia - JDFP Home Page

Act Ver - Act! Premium Version 17.1.169.0, Hot Fix 3
OS - Windows 7 (stand alone machine)
MS Office - Enterprise 2007
Phone - Samsung Galaxy s6
Copper Super Contributor
Posts: 478
Country: Australia

Re: Mail Merge Error - Help needed

Ok thought i would go into the email set up part of the Preferences and bang got a large error message part of which is

 

Unable to cast COM object of type

'ActEmailConnectorMetadata.aAct7EmailConnectorClass


.....blah blah blah....


The RPC server is unavailable.

 

Any ideas???


Jason Dawson Financial Planning
Brisbane | Australia - JDFP Home Page

Act Ver - Act! Premium Version 17.1.169.0, Hot Fix 3
OS - Windows 7 (stand alone machine)
MS Office - Enterprise 2007
Phone - Samsung Galaxy s6
Copper Super Contributor
Posts: 478
Country: Australia

Re: Mail Merge Error - Help needed

Ok i started looking for more strange reasons for this, as i got little else to do before i fix it

 

So a large Microsoft update came through just a day or two after the last successful mail merge, included in it was a Microsoft Visual C++ 2005 Redistributable, however in Control Panel / Programs and Features it now shows two copies would this be causing the issues with email and merge from Act????


Jason Dawson Financial Planning
Brisbane | Australia - JDFP Home Page

Act Ver - Act! Premium Version 17.1.169.0, Hot Fix 3
OS - Windows 7 (stand alone machine)
MS Office - Enterprise 2007
Phone - Samsung Galaxy s6