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Mail Merge Default Email Changes

Copper Contributor
Posts: 21
Country: USA

Mail Merge Default Email Changes

I have multiple email accounts in Outlook and it appears since I was forced to change from ACT email to Outlook this week when I upgraded from 2012 to 17 on Windows 10 (ACT email crashes everytime you create a message to send in 10)  that the mail merge only sends to the default email account (first one the list in Outlook) and does not provide and option to select the "From" email account as I used to do ...

 

This is when you use the mail merge - to email function in ACT.

 

My question is if there is an add-ons that allows me to select the email the mail merge is coming from without having to go into Outlook each time and reorder the email accounts ?

 

I realize the other option is to tag and group and select the Email Template option, but ACT using Outlook does not allow you to select Bcc, and only puts all the addresses in the "To" field ... it also does not merge fields which is okay with me. I know I could copy and paste all the email addresses that are in the "To" field and paste them into the Bcc, but many of my Groups are 900 - 3500 emails ... this is a pain to do and can take up to 5 minutes to move all these.

 

I am hoping there is an addon beterr that what ACT has in it ... I also do not want to use the emarketing feature.

Copper Super Contributor
Posts: 116
Country: USA

Re: Mail Merge Default Email Changes

[ Edited ]

AEII,

 

Thank you for submitting your post. The issue you are having may be resolved by checking out our Knowledgebase at http://kb.act.com.

 

Below is a link to a Knowledgebase Article that may fix the issue:

 

http://kb.swiftpage.com/app/answers/detail/a_id/36950

Hope this helps,

Scott Baker
Visit the knowledgebase at http://kb.act.com
Copper Contributor
Posts: 21
Country: USA

Re: Mail Merge Default Email Changes

Thank you Scott for the response, but I do know how to go into Outlook and change the default email account.

 

What I am asking is there any way to have this as an option (From Dropdown Box) as the ACT internal email system allows during the process of sending ?

 

Having to change the default email account (and remembering to do it) each time should not be necessary.