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Lost Contacts: Upgrading Database Ver 9 to 10

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New Member
Posts: 3
Country: United States
Accepted Solution

Lost Contacts: Upgrading Database Ver 9 to 10

Hello - I have searched for previous posts for similar problems, but I haven't found a solution that works for me yet...

 

  • Upgrading Act! Premium 9 (2007) to Act! Premium 10 (2008).
  • I followed the upgrade process detailed in the knowledge base:
  1. Backup Version 9 database
  2. Uninstall Act Version 9
  3. Install Act Version 10
  4. Restore and upgrade database for use in Act Version 10
  • Once restored, the contact count in Version 9 is ~500 less than it was in Version 10

Version 9= 1358

Version 10 = 935

 

(When I compare the old and new contact lists, I noticed contacts created in 2007 or newer did not restore.)  

  • I tried the process multiple times and on different computers.
  • I also tried exporting to .txt and importing that file.  This method did capture all contacts, but it does not export the notes.
  • The database is not shared, and runs on the single user's PC.
  • I would try installing Version 9 on the PC, but we no longer have the CD. 

 

I would greatly appreciate any guidance as to how I can import all records and notes successfully. 

 

Thank you,

Mike


Accepted Solutions
Solution
Accepted by topic author MogoAssent
‎09-25-2015 03:20 AM
New Member
Posts: 3
Country: United States

Re: Lost Contacts: Upgrading Database Ver 9 to 10

Finally solved it.  Database maintenance -> Check and Repair

 

I just started working at this company, so I bet thats never been run in the past.

 

 

View solution in original post


All Replies
New Member
Posts: 3
Country: United States

Re: Lost Contacts: Upgrading Database Ver 9 to 10

I was able to locate the exact record where the backup file cuts off, but I do not see anything different about that contact or the contacts created after that date...ie private, etc.

 

6/4/2007     15:35   [last record in backup]

----------------------------------------------------------------------------

6/11/2007   16:29   [not in backup]

 

 

 

 

 

 

 

Solution
Accepted by topic author MogoAssent
‎09-25-2015 03:20 AM
New Member
Posts: 3
Country: United States

Re: Lost Contacts: Upgrading Database Ver 9 to 10

Finally solved it.  Database maintenance -> Check and Repair

 

I just started working at this company, so I bet thats never been run in the past.