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Looking for Server 2003 Expert

New Member
Posts: 10
Country: United States

Looking for Server 2003 Expert

[ Edited ]
We have ACT For Web installed on a Server 2003 environment with 3 workstations. Locally we have no problem connecting, synchronizing, etc. Recently we had a dedicated IP with a Cisco router installed by our ISP. There is also a Linksys Wireless G router after the Cisco. Our problem is accessing ACT from the Internet. ACT Support has verified our installation of ACT is good so there must be something we're missing in the server set up.

We are not asking for free advice necessarily however we have not been able to find anyone locally conversant with Server 2003 and we would like to be able to get this working and are willing to pay for a collaboration.

Message Edited by roban1 on 02-05-2008 01:35 AM
Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: Looking for Server 2003 Expert

First - can you access APFW from the server by going - http://127.0.0.1/APFW
Second - can you access it from another machine on the LAN - http://servername/APFW
If that works, it's not the server, it's one of your routers... possibly your Cisco router isn't passing port 80 to the server and you might speak to your ISP
 
I don't know who you've spoken to, but in NY (if your profile is correct), there are many good ACT! consultants I could recommend, but the guys at http://www.rdanet.com are experts at networking. Speak to Raul or Robert
New Member
Posts: 10
Country: United States

Re: Looking for Server 2003 Expert

We can access ACT through localhost/APFW and we did have an ACT expert come in but he was not a Server 2003 person and could not help. This situation existed prior to installing the Cisco router. I have opened port 80 on the Linksys as well. I did not mention that the office also has Optimum VOIP. I thought that by getting a dedicated IP the problem would be resolved. The IP is 96.56.1.180 and it is populated on the Internet but we cannot access ACT by http://96.56.1.180/APFW.
Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: Looking for Server 2003 Expert

It's not a Server 2003 issue as I can't even get to http://96.56.1.180
 
Can you get to that from another machine on the LAN (behind the Linksys)?
New Member
Posts: 10
Country: United States

Re: Looking for Server 2003 Expert

[QUOTE]Can you get to that from another machine on the LAN (behind the Linksys)?[/QUOTE]

I don't know. I'll have to try later this morning when I get to the office. Thank you for the recommendation of a server person.
Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: Looking for Server 2003 Expert

If it works from another machine on the LAN, you definately know it's the Linksys or Cisco router.... assuming the IP is correct :-)
New Member
Posts: 10
Country: United States

Re: Looking for Server 2003 Expert

I am certain of the IP. The Linksys was my first choice as the culprit. I am going to take it out of the loop and see if it works. I'll report back and thanks for your input.
Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: Looking for Server 2003 Expert

That's why I suggested another machine on the LAN... it's always the first test after the server.
It makes sure there isn't a firewall issue on the server
Then it's the router, IP or DNS...
Copper Contributor
Posts: 70
Country: USA

Re: Looking for Server 2003 Expert

This is not a server issue, it is a routing issue.  If you have a block of static IPs on the outside interface most likely you are running NAT and or PAT on your Router/Firewall.  You need to map one of those external IP addresses to your internal IP address of your server for IP forwarding.  This needs to be done on your Router/Firewall, then you can create a DNS entry on your external IP DNS servers.  This link might help get you get started http://www.cisco.com/en/US/products/ps6600/products_white_paper09186a0080118b04.shtml
 
 
 
Copper Contributor
Posts: 70
Country: USA

Re: Looking for Server 2003 Expert

Did you ever get this worked out?