08-08-2013 10:08 AM
Currently running Act 2012 Version 18.104.22.168, Hot Fix 6. We have virtualised our servers in the last few months and since then Act has been doing lots of strange things. The latest one is that when one tries to select a certain contact from a list and then go to detail view it goes to the contact but before you can do anything quickly looks up all contacts and takes you to a totally unrelated record.
Any ideas as to what is going on?
08-12-2013 10:37 AM
Welcome to the Act! Community Forum!
I've seen similar happen for a few different reasons. Usually when I see this I find there is database corruption. Let's go through the troubleshooting of database problems to start. They're pretty easy, and help the life of your database anyways.
Database Repair Procedures: http://kb.sagesoftwareonline.com/app/answers/detail/a_id/19642
Go through all of these on the computer hosting the database.