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Look up selected returning full Db look up

New Member
Posts: 1
Country: United_Kingdom

Look up selected returning full Db look up

Currently running Act 2012 Version 14.1.108.0, Hot Fix 6. We have virtualised our servers in the last few months and since then Act has been doing lots of strange things. The latest one is that when one tries to select a certain contact from a list and then go to detail view it goes to the contact but before you can do anything quickly looks up all contacts and takes you to a totally unrelated record.

 

Any ideas as to what is going on?

 

Jevs

Moderator
Posts: 704
Country: USA

Re: Look up selected returning full Db look up

Jevs,

 

  Welcome to the Act! Community Forum!

 

  I've seen similar happen for a few different reasons.  Usually when I see this I find there is database corruption.  Let's go through the troubleshooting of database problems to start.  They're pretty easy, and help the life of your database anyways.

 

Database Repair Procedures:  http://kb.sagesoftwareonline.com/app/answers/detail/a_id/19642

 

Go through all of these on the computer hosting the database.

Billy Clark
Swiftpage
Act! Knowledgebase: http://kb.act.com