10-13-2016 05:02 PM - edited 10-14-2016 05:32 AM
Using ACT Premium Version 22.214.171.1241.0 Hit Fix 5
Wasnt able to send emails so went into ACTDIAG and while running a Repair Database, ACTDIAG stopped working and I had to close it through the task manager.
From that time, ACTDIAG has stop working - giving the following message - see Image-1.
Each time I now run ACTDIAG and try to List Database List - I am getting the results of Image-1.
When I try to open ACT - it give message in Image-3, when i click OK, it gives the message in Image-4. My database does not have a password.
I downloaded and ran SingleUserModeError_KB31714 - see Image-2.
All other databases are opening ok except this one.
Can anyone please help?
Thanks .. Steven
10-14-2016 03:12 AM - edited 10-14-2016 03:13 AM
Please could you try running the ResetSQL.bat file after following the steps detailed in the following Knowledgebase article: http://kb.act.com/app/answers/detail/a_id/23446
After this, try accessing the database list in ActDiag again.
P.S. Image 4 does not seem to be attached.
10-14-2016 05:29 AM - edited 10-14-2016 05:30 AM