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Location of Tab Panel in Contact Layout

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Tuned Listener
Posts: 43
Country: United States
Accepted Solution

Location of Tab Panel in Contact Layout

Since loading v17.2.217.0 on a W10 machine, the Tab Panel (lower half of the traditional contact screen) tends to encroach on the fields of the Contact Layout.  It is relatively easy to grab the top of the panel and drag it down to enable viewing of the Contact fields. 

 

In previous versions, once this realignment was done during a session, the Tab Panel stayed in place (with respect to Contact Layout) throughout the session across all contacts.

However, in this new version, the Tab Panel moves vertically to different positions on the Contact Layout such that it has to be re-positioned on every Contact being accessed.  Yes, easy to reposition, but now a nuisance.

 

How can I set the location where the Tab Panel appears on the Contact Layout; or, establish that once it is repositioned during a session it stays in same relative place for each contact accessed?


Accepted Solutions
Solution
Accepted by topic author jbade
‎10-26-2016 05:28 AM
Administrator
Posts: 4,024
Country: United_Kingdom

Re: Location of Tab Panel in Contact Layout

The latest version of v17 is v17.2 Update/Hotfix 3.

View solution in original post


All Replies
Administrator
Posts: 4,024
Country: United_Kingdom

Re: Location of Tab Panel in Contact Layout

Hi jbade,

 

I have a feeling this might be due to viewing Act on a high DPI display.

Support for high DPI monitors was greatly improved in Act v18.1.


You can find a third-party tool for applying the fix to earlier versions of Act in this post. Please try installing this, then try viewing an Act page with a tab panel to see if the problem is resolved.

Tuned Listener
Posts: 43
Country: United States

Re: Location of Tab Panel in Contact Layout

Gary,

thank you for the quick reply.  could this still be a cause if the previous version v16...on a W7 machine did not show this effect?

jbade

Administrator
Posts: 4,024
Country: United_Kingdom

Re: Location of Tab Panel in Contact Layout

Ahh, If this is the case, then this is likely the cause of a issue with the version of Act you have installed.

 

Defect D-02963 describes an issue that affects a small number of v17.2 installations, where the tab bar position will not be saved.
This issue was fixed in v18.

 

As for resolving the issue in v17.2, there are limited options due to the nature of the issue.
If you are unable to update to Act v18, you could try a manual uninstall of Act v17.2, and then reinstall to attempt to resolve the issue.

Tuned Listener
Posts: 43
Country: United States

Re: Location of Tab Panel in Contact Layout

Thank you, Gary.  Will advise IT.

 

On another note, with this V17 install we experience a noticeable delay when clicking on a Sales Opportunity and getting to the details.  Again, this was not evident on V16 and a W7 machine.  A reinstall was tried which initially helped but then the delay came back.  Would you have experience/guidance with this item, as well?

Administrator
Posts: 4,024
Country: United_Kingdom

Re: Location of Tab Panel in Contact Layout

Hi jbade,

There is an update available that addresses a speed related issue with Opportunities.
This is v17.2 update 3. Do you currently have this installed?
Tuned Listener
Posts: 43
Country: United States

Re: Location of Tab Panel in Contact Layout

Hi Gary,

we are currently on 17.2.217.0.  i believe there was also a HotFix run on this, but don't know the number.

 

What is the latest version?

Solution
Accepted by topic author jbade
‎10-26-2016 05:28 AM
Administrator
Posts: 4,024
Country: United_Kingdom

Re: Location of Tab Panel in Contact Layout

The latest version of v17 is v17.2 Update/Hotfix 3.