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Linked fields not updating between Company and Contacts

Copper Contributor
Posts: 105
Country: United States

Linked fields not updating between Company and Contacts

I have linked several company fields with contact fields - previously it was working but not working anymore.

 

Using ACT Premium V16 on WIndows 8

Copper Elite Contributor
Posts: 144
Country: Australia

Re: Linked fields not updating between Company and Contacts

Hi Acters,

 

Could you be more specific, as this may be working as intended.

 

Linked fields will only update from Company down to Contact, not the other way round.

 

cheers,

 

Jared Dalrymple | Technical Consultant | P:+61 7 3423 3551
jared@evolutionmarketing.com.au | Evolution Marketing Services


Copper Contributor
Posts: 105
Country: United States

Re: Linked fields not updating between Company and Contacts

Yes - from company to contact.

 

This was working perfectly well before. I also noticed today that one field worked and not another. All these fields worked perfectly fined until the recent upgrade to the newst version.

Copper Elite Contributor
Posts: 144
Country: Australia

Re: Linked fields not updating between Company and Contacts

Do you have automatic Company Creation turned on in Tools>Preferences>Admin>Company Preferences (set to something other than 0)?

I know that this has caused issues with V16 and syncing of databases, and just wonder if it might be affecting linked fields as well.

Otherwise it may be an issue with the SQL Spillover tables, have a look at this Kbase article, it might resolve the issue for you (there is a fixer for v16 on this article): http://kb.swiftpage.com/app/answers/detail/a_id/23183
Jared Dalrymple | Technical Consultant | P:+61 7 3423 3551
jared@evolutionmarketing.com.au | Evolution Marketing Services


Copper Contributor
Posts: 105
Country: United States

Re: Linked fields not updating between Company and Contacts

Set to 0.

 

This again shows how poorly this software is tested before it goes out - and they often refuse to provide support unless it is escalated to senior management.

 

 

Copper Elite Contributor
Posts: 144
Country: Australia

Re: Linked fields not updating between Company and Contacts

Well it wont be company creating causing an issue.

How did you go with the steps in: http://kb.swiftpage.com/app/answers/detail/a_id/23183

Cheers,
Jared Dalrymple | Technical Consultant | P:+61 7 3423 3551
jared@evolutionmarketing.com.au | Evolution Marketing Services


Copper Contributor
Posts: 105
Country: United States

Re: Linked fields not updating between Company and Contacts

I read the article - but it is not clear it is applicable to V16 - eg.,

 

this link http://kb.swiftpage.com/app/answers/detail/a_id/23183 points to this link http://kb.swiftpage.com/app/answers/detail/a_id/23642/session/L2F2LzEvdGltZS8xMzkzNTExMTk5L3NpZC9BMV...

 

The 2nd link, although talks about V16 gives the fix for 2009. It is confusing.

 

 

Copper Elite Contributor
Posts: 144
Country: Australia

Re: Linked fields not updating between Company and Contacts

Hi Acters,

 

Actually if you read the article again, you will see it does give instructions on how to resolve this issue for v16.

 

the link you have clicked within that article is specific to how to correct this problem for Act 2009, which was to upgrade to the latest version of 2009.

 

read the entire article through, follow the steps, and then let us know how if it worked.

 

http://kb.swiftpage.com/app/answers/detail/a_id/23183

 

Cheers,

Jared Dalrymple | Technical Consultant | P:+61 7 3423 3551
jared@evolutionmarketing.com.au | Evolution Marketing Services


Copper Contributor
Posts: 26
Country: USA

Re: Linked fields not updating between Company and Contacts

Absolutely Brilliant

 

This worked to fix a client database where Company Fields were not updating contacts

 

http://kb.swiftpage.com/app/answers/detail/a_id/36570/kw/102893/session/L2F2LzEvdGltZS8xNDAxMDczMTAw...

 

 

 

Kind regards
Bron
Bronwyn Clarke
Eyecatchers Solutions Pty Ltd
Sydney, Australia

T 02 9543 3472 | M 0412 612 938 | F 61 2 9532 0681 | E bronwyn@eyecatchers.net.au
 
CRM Specialists, Consultants, Project Implementations
Contacts & Customers for Life

"You meet people in life for a season, a reason, a moment or a lifetime”

 

 

Copper Contributor
Posts: 105
Country: United States

Re: Linked fields not updating between Company and Contacts

I downloaded and saved DBFixer16 but when I try to open it - Windows 8 is asking me which program to use to open it.

 

I thought this is an executable and would open automatically on double-click.

 

Can anyone please help?

 

Thanks