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Limit ACT users

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Copper Contributor
Posts: 58
Country: Malaysia

Limit ACT users

Hi, How to know our users has limited? And how to count it?

For example I have 14 license users. If I created 4 databases, I need to uses same users for each database or I can create another user?
And If my license users is exceed, how to know it?

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Bronze Super Contributor
Posts: 1,573
Country: USA

Re: Limit ACT users

The ACT program counts licenses based on concurrent licenses.  So if you have 14 licenses and 15 users, just make sure that no more than 14 users are logged in at the same time.  

 

I hope this answers your question.

John Purdy
ACT! Premium V. 22.0.205.0 Update 3
HP ENVY 17m, 16GB, & Office 365, 32bit, 500GB SSD.
ACT CRM Advisor
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Copper Contributor
Posts: 58
Country: Malaysia

Re: Limit ACT users

Can I create a database and user like this?

 

Database A:

User 1, User 2, User 3, User 4, User 5, User 6, User 7, User 8

 

Database B:

User 1, User 9, User 10, User 11

 

Database C: 

User 1, User 12, User 13, User 14, User 15, User 16

 

Database D: 

User 1, User 2, User 3, User 4

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Bronze Super Contributor
Posts: 1,573
Country: USA

Re: Limit ACT users

The short answer is probably so ...

 

My assumptions:

  • All users are remote either in the cloud or on a server
  • At no time will any more than 8 users be logged in on the remote environment at any one time.

The ACT license is a user license, so when an entity has 8 licenses, no more than 8 users can be active on the host at one time.

 

 

John Purdy
ACT! Premium V. 22.0.205.0 Update 3
HP ENVY 17m, 16GB, & Office 365, 32bit, 500GB SSD.
ACT CRM Advisor
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Copper Contributor
Posts: 58
Country: Malaysia

Re: Limit ACT users

Because I'm facing one issue, i'm not sure it because of user or not. it happen when user accessing via browser. One of our users got error 'An error has occurred on the server and has been logged' when clicking TASK LIST. I don't think it because of browser, because when I'm using my browser I can log in my username without any error. But when log in that user, it automatically log out when clicking TASK LIST

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Silver Contributor
Posts: 1,933
Country: United_Kingdom

Re: Limit ACT users

Have you tried logging is as you and then opening their task list? If that crashes ACT it might be something in their task list.

 

Are you using advanced security? EG Someone creates a task for another user but they do not have permission to access that record!

 

Also try a Re-Index in ACT under Tools , Database Maintenance.