Community
Showing results for 
Search instead for 
Do you mean 
Reply

Licensing Software Update V18

New Member
Posts: 3
Country: United_Kingdom

Licensing Software Update V18

Hi there,

 

Newbie to the forum, we currently run Act V18 on our server with 15 licenses and we have had a reminder about the end of 2018 and the fact Act will be discontinued and not supported, so we must upgrade to a higher version.

 

A couple of questions:

Come 1st Jan, will Act actually lock us out of our database?

or will it allow us to use the software as per normal (I understand this will not be supported) providing we do not change user accounts, installation etc...

 

Will Act support us in any migration to a new system or will we be on own own?

 

Any help will be appreciated?

Bronze Elite Contributor
Posts: 2,638
Country: New_Zealand

Re: Licensing Software Update V18

[ Edited ]

While Act! v18 is not supported beyond 30 November 2018 in line with the obsolescence policy Swiftpage advise there will be an update scheduled for release on 8 January 2019 to ensure uninterrupted access to Act! with the discontinuing of the current licensing system. Detailed information is available in knowledge base articles:  Important Notice  and specifically for Act! v18 is this one Act! v18 Licensing Update .

 

While v18 will not be supported beyond end of November, Swiftpage will provide this one-time update for v18 but beyond that they advise that they are not bound to provide any further updates, patches etc for v18 as it will be no longer a supported version. It is worth studying the detail in the knowledge base articles.

For our own clients we are recommending that they upgrade to v21,the latest release, rather than risk issues that may arise with v18 in the future.      

Graeme Leo
Xact Software - consultants and developers
Follow us on Twitter and check out our Blog


New Member
Posts: 3
Country: United_Kingdom

Re: Licensing Software Update V18

Thank you for your reply.

 

I understand about the upgrade, however we are looking at our systems full stop whether to upgrade or change the way we record our information.

 

What I need to confirm is that when we come back on 2nd January will ACT work? Or will it lock us out?

 

Thank you.

Bronze Elite Contributor
Posts: 2,638
Country: New_Zealand

Re: Licensing Software Update V18

Unfortunately I don't think you will get a definitive answer on that. An approach might be, can you handle being locked out of the database from 1 January 2019 until such time you are able to apply the update it? If not and the business needs access to the data in that period, the cautious approach is to upgrade. Each business case is different, each will have to assess the risk. Of course if you have a current active Premium subscription you have access to the latest version of Act!.     

Graeme Leo
Xact Software - consultants and developers
Follow us on Twitter and check out our Blog


New Member
Posts: 3
Country: United_Kingdom

Re: Licensing Software Update V18

Thank you.

Silver Super Contributor
Posts: 2,201
Country: United_Kingdom

Re: Licensing Software Update V18

information given by Swiftpage for installed versions of ACT V18 is -

ACT V18 will continue to work while waiting for the patch but new users or installations will fail to licence.