11-22-2018 07:13 AM
Newbie to the forum, we currently run Act V18 on our server with 15 licenses and we have had a reminder about the end of 2018 and the fact Act will be discontinued and not supported, so we must upgrade to a higher version.
A couple of questions:
Come 1st Jan, will Act actually lock us out of our database?
or will it allow us to use the software as per normal (I understand this will not be supported) providing we do not change user accounts, installation etc...
Will Act support us in any migration to a new system or will we be on own own?
Any help will be appreciated?
11-22-2018 11:53 PM - edited 11-22-2018 11:55 PM
While Act! v18 is not supported beyond 30 November 2018 in line with the obsolescence policy Swiftpage advise there will be an update scheduled for release on 8 January 2019 to ensure uninterrupted access to Act! with the discontinuing of the current licensing system. Detailed information is available in knowledge base articles: Important Notice and specifically for Act! v18 is this one Act! v18 Licensing Update .
While v18 will not be supported beyond end of November, Swiftpage will provide this one-time update for v18 but beyond that they advise that they are not bound to provide any further updates, patches etc for v18 as it will be no longer a supported version. It is worth studying the detail in the knowledge base articles.
For our own clients we are recommending that they upgrade to v21,the latest release, rather than risk issues that may arise with v18 in the future.
11-23-2018 12:26 AM
Thank you for your reply.
I understand about the upgrade, however we are looking at our systems full stop whether to upgrade or change the way we record our information.
What I need to confirm is that when we come back on 2nd January will ACT work? Or will it lock us out?
11-23-2018 01:11 AM
Unfortunately I don't think you will get a definitive answer on that. An approach might be, can you handle being locked out of the database from 1 January 2019 until such time you are able to apply the update it? If not and the business needs access to the data in that period, the cautious approach is to upgrade. Each business case is different, each will have to assess the risk. Of course if you have a current active Premium subscription you have access to the latest version of Act!.
11-26-2018 03:06 AM
information given by Swiftpage for installed versions of ACT V18 is -
ACT V18 will continue to work while waiting for the patch but new users or installations will fail to licence.