02-20-2011 02:51 PM
We bought ACT! 2010 and got all licenses for 2010, also have software upgrade assurance.
Our old server is no good, so we decided to move ACT! into the new, faster server and we decided to use 2011 intead of 2010
The serials for ACT2010 dont' work. How do I move all these licenses to 2011?
Any help would be appreciated.
02-20-2011 02:55 PM
03-01-2011 06:09 PM
Let me just start off by telling you that ACT will get you either way! Basically, ACT IS NOT FORWARD OR BACKWARDS COMPATABLE! They will either sell you the downgrades for your 2011 licenses or they will try and talk you into upgrading to 2011. Either way you are hammered. And thats putting it lightly.
You see, we have several licenses of 2010 and we decided to add a few more 2010 licenses for new employees last October. They didn't have 2010 anymore so we bought the 2011. (no one told us that they were not compatable). We bought the 2011 and tried to use the licenses. In the end, we had to buy ALL NEW LICENSES for 2011. THEY USUALLY STOP SELLING THIS YEARS VERSION IN SEPTEMBER. So if your expecitng growth, go ahead and buy them now.
Oh and dealing with ACT and their "30 day support...." JOKE! Again they will get you in the end. If you need help after the 30 day customer service period, be ready to PAY!
03-01-2011 07:53 PM