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Lagging issues when moving between records

New Member
Posts: 8
Country: United_Kingdom

Lagging issues when moving between records

Good afternoon. We are experiencing an issue on V21 where users find the system sometimes has a 'lag' when moving between records. i.e the new record will still show the previous records DOB/phone number/e-mail etc (or possibly the same Note/History if they were on that tab) Is there a reason for this happening and is there a fix/workaround to prevent this from happening? It is causing our advisers to potentially use the incorrect information on correspondence. All assistance would be greatly appreciated!

Nickel Super Contributor
Posts: 436
Country: Germany

Re: Lagging issues when moving between records

First countermeasure would be "Database Maintenance"

 

Andreas Schlesselmann
Melville-Schellmann GbR
Germany
www.melville-schellmann.de
Copper Super Contributor
Posts: 74
Country: USA

Re: Lagging issues when moving between records

Can we boot the guy above me? 

Highlighted
Moderator
Posts: 799
Country: USA

Re: Lagging issues when moving between records

Reporting posts is the fastest way to have that happen.  Luckily, someone else already has.  They should be removed shortly.

 

Billy Clark
Swiftpage
Act! Knowledgebase: http://kb.act.com