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Lagging issues when moving between records

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New Member
Posts: 8
Country: United_Kingdom

Lagging issues when moving between records

Good afternoon. We are experiencing an issue on V21 where users find the system sometimes has a 'lag' when moving between records. i.e the new record will still show the previous records DOB/phone number/e-mail etc (or possibly the same Note/History if they were on that tab) Is there a reason for this happening and is there a fix/workaround to prevent this from happening? It is causing our advisers to potentially use the incorrect information on correspondence. All assistance would be greatly appreciated!

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Nickel Super Contributor
Posts: 495
Country: Germany

Re: Lagging issues when moving between records

First countermeasure would be "Database Maintenance"

 

Andreas Schlesselmann
Melville-Schellmann GbR
Germany
www.melville-schellmann.de
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Copper Super Contributor
Posts: 91
Country: USA

Re: Lagging issues when moving between records

Can we boot the guy above me? 

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Nickel Super Contributor
Posts: 823
Country: USA

Re: Lagging issues when moving between records

Reporting posts is the fastest way to have that happen.  Luckily, someone else already has.  They should be removed shortly.

 

Billy Clark