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It has been too long since you connected Act! to the internet. Your Act! license has been deactivated. To reactivate, please connect to the internet.

Copper Elite Contributor
Posts: 131
Country: United_Kingdom

Re: It has been too long since you connected Act! to the internet. Your Act! license has been deactivated. To reactivate, please connect to the intern

We are struggling with the same issue. In our customer' case, a new firewall has been implemented and the problem now occurs when the customer enables HTTPS traffic (Act! works fine if ALL HTPS traffic is allowed)

 

Quite reasonably, the customer has asked what ports/services need to be opened/unblocked in the new firewall in order to allow them to enable HTTPS.

 

Swiftpage Tech support have logged on to a User's PC and investigated, concluding with a recommendation to delete the registrationdata.xml (Program Data) which removed the error message but presented a new error message when registration was attempted again. Swiftpage then advised re installation of Protexis, which made no difference.

 

Note that this issue affects all Users, so these particular steps on a single User's PC seemed a bit futile to us!

 

Our client has verified that Ports 1690 and 443 are open for outbound traffic. 

 

Swiftpage are unable to offer any further advice or suggestion.

 

Not sure where to go from here. Any ideas?

 

Thanks

 

Will

 

Env: Act! v19.1 Premium, Update 2; Windows 2012 Server with Windows 10 Workstations (50+).

 


Will Ingleby
ACT! Certified Product Specialist

Solutions for Accounting & CRM (UK)

Moderator
Posts: 451
Country: United_Kingdom

Re: It has been too long since you connected Act! to the internet. Your Act! license has been deactivated. To reactivate, please connect to the intern

Hi Will,

 

You have mentioned port 1690 and 443, i would like to confirm Port 80 and 8080 have been unblocked also.

and if possible to add exceptions for applications please ensure: PsiService_2.exe has been added.

Administrator
Posts: 4,041
Country: United_Kingdom

Re: It has been too long since you connected Act! to the internet. Your Act! license has been deactivated. To reactivate, please connect to the intern

Hi Will,

 

This issue can occur if the network uses a proxy server. You will need to make sure the proxy server is configured to unblock Port 443 and allow access to license.ntitles.net.

 

You can run the following test using command prompt on a machine to test if it can reach the licensing server via it's required port:

telnet license.ntitles.net 443

You should get a blank screen if the connection is successful, otherwise an error will be shown.

Copper Elite Contributor
Posts: 131
Country: United_Kingdom

Re: It has been too long since you connected Act! to the internet. Your Act! license has been deactivated. To reactivate, please connect to the intern

Thanks Gary, but 'been there, done that'


Will Ingleby
ACT! Certified Product Specialist

Solutions for Accounting & CRM (UK)

Moderator
Posts: 451
Country: United_Kingdom

Re: It has been too long since you connected Act! to the internet. Your Act! license has been deactivated. To reactivate, please connect to the intern

Hi Will,

 

As well as adding the ports: 443,8080,80,1690

can you please add exceptions for these https://license.ntitles.net and https://69.20.35.129 

Silver Contributor
Posts: 1,790
Country: United_Kingdom

Re: It has been too long since you connected Act! to the internet. Your Act! license has been deactivated. To reactivate, please connect to the intern

[ Edited ]

We have a client that is never allowed to have their servers connected to the internet. They would breach the HMRC regulations that they have to work under if they did so.

 

(ACT was installed and licence activated off site before server went live on system) 

 

Is there any way out of this as they are now getting the message?

Administrator
Posts: 4,041
Country: United_Kingdom

Re: It has been too long since you connected Act! to the internet. Your Act! license has been deactivated. To reactivate, please connect to the intern

Hi ch1p,

Is the licence a subscription or a perpetual one?

If it's a subscription licence, then this is a necessary function of the licensing service and an internet connection is required to allow the software to periodically check the licensing status.

This is not necessary with perpetual licences, so these should not produce these messages.
Silver Contributor
Posts: 1,790
Country: United_Kingdom

Re: It has been too long since you connected Act! to the internet. Your Act! license has been deactivated. To reactivate, please connect to the intern

Hi Gary

 

It is a perpetual licence so I thought it odd we were getting the message as well.

 

Administrator
Posts: 4,041
Country: United_Kingdom

Re: It has been too long since you connected Act! to the internet. Your Act! license has been deactivated. To reactivate, please connect to the intern

Hi ch1p,

Has the PC ever had a subscription license added to the Act! installation?

You can check the license types under Help > Register Act!
I'd suggest doing this anyway in case there's anything unexpected in there.
Highlighted
Nickel Elite Contributor
Posts: 2,717
Country: USA

Re: It has been too long since you connected Act! to the internet. Your Act! license has been deactivated. To reactivate, please connect to the intern

Got this message today on UltraBook I don't use often.
Brenda Dixon
ACT! Certified Consultant
Dixon Consulting Solutions
404-405-4116
brenda@dixonconsultingsolutions.com
www.dixonconsultingsolutions.com
www.GoToAssist.com/sb/dixon (FOR SUPPORT)