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Issues with notes in V22

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New Member
Posts: 2
Country: USA

Issues with notes in V22

Act! Version 22.0.205.0, Update 2. Running on a shared database from a sever. Operating systems are Windows 7 & Windows 10.

 

Pasting emails/text from Outlook or other sources into notes causes text to change from default font & size we've set. Posting text into notepad prior has no effect.

 

Large amounts of white space is visible on notes as well.

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Copper Super Contributor
Posts: 91
Country: USA

Re: Issues with notes in V22

Try highlighting the text after you paste it in.

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Silver Contributor
Posts: 1,903
Country: United_Kingdom

Re: Issues with notes in V22

This seems to be a known issue but do not have any info on a fix date.

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Copper Super Contributor
Posts: 232
Country: USA

Re: Issues with notes in V22

4 weeks and you still don't have this fixed???? WTH???!!!

Ron Madara, ACC, APT

BrainSell Technologies.
(201) 853-9317
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Copper Contributor
Posts: 68
Country: USA

Re: Issues with notes in V22

The v22 Update 3 planned for release on 1/17 includes RTF to HTML fixes.
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New Member
Posts: 2
Country: USA

Re: Issues with notes in V22

Update 3 DID NOT fix this issue. what the heck, ACT!?!!! --> you've been selling this software for over 20 years and your new release has this bug in the Notes section whereby even after "washing" through NotePad cut/paste text from another program (email/word processor, etc) it STILL randomly picks another font and font size?

 

Do ACT! technicians even read these threads?

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New Member
Posts: 2
Country: USA

Re: Issues with notes in V22

Agreed, Update just changed the issue rather than fixing it. Plus formatting wasn't addressed in update either. Version 21 ran without issue. They need to stop focusing on new features & fix the current software.

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Copper Elite Contributor
Posts: 119
Country: Germany

Re: Issues with notes in V22

Yes I totally agree with you. I have been getting on their nerves with my relentlessly asking them to focus on quality instead of producing half baked features that hardly anybody wants/uses or even worse messing up features that used to work fine for a very long time. But they simply don't listen to anybody not even their clients or


@nwolcott wrote:

Agreed, Update just changed the issue rather than fixing it. Plus formatting wasn't addressed in update either. Version 21 ran without issue. They need to stop focusing on new features & fix the current software.



ACCs...

Jan Teske
ACC
jbt consulting
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New Member
Posts: 2
Country: USA

Re: Issues with notes in V22

I sent them a scathing email to support@act.com and after following their directions below it fixed NOTHING! ...just ridiculous:

 

Apologize for the inconvenience caused.

Please rebuild the preferences manually.

Please follow the knowledge base article from the link given below

https://help.act.com/hc/en-us/articles/360024241154-How-to-rebuild-the-Act-Preferences-file

Attempt to copy and paste in to notes.

 

Regards,

 

Act!
Adaptable. Everywhere. Connected.

Ajay
Support Analyst Customer Success Team