Issues with notes in V22

[nwolcott]

Act! Version 22.0.205.0, Update 2. Running on a shared database from a sever. Operating systems are Windows 7 & Windows 10.

Pasting emails/text from Outlook or other sources into notes causes text to change from default font & size we've set. Posting text into notepad prior has no effect.

Large amounts of white space is visible on notes as well.

[Richee]

Try highlighting the text after you paste it in.

[ch1p]

This seems to be a known issue but do not have any info on a fix date.

[rmadara]

4 weeks and you still don't have this fixed???? WTH???!!!

[KatyComputer]

The v22 Update 3 planned for release on 1/17 includes RTF to HTML fixes.

[VinsonV]

Update 3 DID NOT fix this issue. what the heck, ACT!?!!! --> you've been selling this software for over 20 years and your new release has this bug in the Notes section whereby even after "washing" through NotePad cut/paste text from another program (email/word processor, etc) it STILL randomly picks another font and font size?

Do ACT! technicians even read these threads?

[nwolcott]

Agreed, Update just changed the issue rather than fixing it. Plus formatting wasn't addressed in update either. Version 21 ran without issue. They need to stop focusing on new features & fix the current software.

[Jan Teske]

Yes I totally agree with you. I have been getting on their nerves with my relentlessly asking them to focus on quality instead of producing half baked features that hardly anybody wants/uses or even worse messing up features that used to work fine for a very long time. But they simply don't listen to anybody not even their clients or

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@nwolcott wrote:

Agreed, Update just changed the issue rather than fixing it. Plus formatting wasn't addressed in update either. Version 21 ran without issue. They need to stop focusing on new features & fix the current software.

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ACCs...

[VinsonV]

I sent them a scathing email to support@act.com and after following their directions below it fixed NOTHING! ...just ridiculous:

Apologize for the inconvenience caused.

Please rebuild the preferences manually.

Please follow the knowledge base article from the link given below

https://help.act.com/hc/en-us/articles/360024241154-How-to-rebuild-the-Act-Preferences-file

Attempt to copy and paste in to notes.

Regards,

Ajay Support Analyst Customer Success Team