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Issues with Mail Merge and Outlook

New Member
Posts: 10
Country: USA

Issues with Mail Merge and Outlook

Okay, so we've been touting the greatness of the mail merge within ACT for a little while here because of the personalization it offers but we seem to be having a slight issue. That issue being that Outlook doesn't actually send the emails after the merge is complete.

 

The emails show up under the sent email folder but they do not show up under the history tab within ACT. Also, one of our sales reps sent out 75 emails yesterday using the mail merge (50 in one group and 25 in another) and he is claiming that only a few people actually received them (this is based on receipts put on the emails and when we ran a report, only about 1/3 were actually sent out).

 

Thoughts on why this might be happening?

Running: Sage ACT! Premium 2012 Version 14.1.108.0, Hot Fix 3
Platinum Elite Contributor
Posts: 6,663
Country: USA

Re: Issues with Mail Merge and Outlook

Two possibilities: your ISP may be blocking as spam large numbers of email messages or (as I do) I never allow the return receipt to be sent when queried by my email client.

Roy Laudenslager
ACT! Certified Consultant
ACT! Report Expert
Durkin Impact Report Designer
www.techbenders.com
royel@techbenders.com
541-343-8129