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Issues opening act word processor documents

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Copper Contributor
Posts: 9
Country: USA
Accepted Solution

Issues opening act word processor documents

I am having issues when a document is attached to a contact then you try and open that document the word processor is not launching. Then if you double click again and it will still not open if you look at the task manager under processes you have multiple sessions of act.exe running and you have to end all of them but the one using the most memory then try to open again. After several tries it will finally open.

 

Any thoughts!


Accepted Solutions
Solution
Accepted by topic author karen
‎09-25-2015 03:20 AM
Copper Contributor
Posts: 9
Country: USA

Re: Issues opening act word processor documents

I will try this and see if it works

View solution in original post


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Platinum Elite Contributor
Posts: 14,387
Country: Australia

Re: Issues opening act word processor documents

What version of ACT! (the full build from Help | About)?

What extension are the files?

What operating system?

Copper Contributor
Posts: 9
Country: USA

Re: Issues opening act word processor documents

The version is ACT! by Sage Premium 2008 (10.0) (ST Edition) Version 10.0.1.199, windows XP sp2 and they are .wpa files.
Platinum Elite Contributor
Posts: 14,387
Country: Australia

Re: Issues opening act word processor documents

Any reason you're using the ACT! WP and not Word?

Are you running on a LAN or single user? If LAN is this issue just one machine or multiple?

 

You might try updating to 10.02 and see if that helps (if multiple users, ALL users need to update).

 

You can download the current patch from http://www.act.com/support/updates/index.cfm

Copper Contributor
Posts: 9
Country: USA

Re: Issues opening act word processor documents

This is just what we had been using for the custom templates that we are writing that were converted fm 6.0. It is a LAN with multiuser, 6 users.
Platinum Elite Contributor
Posts: 14,387
Country: Australia

Re: Issues opening act word processor documents

Copper Contributor
Posts: 9
Country: USA

Re: Issues opening act word processor documents

yes to all users
Platinum Elite Contributor
Posts: 14,387
Country: Australia

Re: Issues opening act word processor documents

I'd try to 10.02 update and see if that helps... backup first, then do the server and finally the other systems.
Solution
Accepted by topic author karen
‎09-25-2015 03:20 AM
Copper Contributor
Posts: 9
Country: USA

Re: Issues opening act word processor documents

I will try this and see if it works
Copper Contributor
Posts: 9
Country: USA

Re: Issues opening act word processor documents

Updating to the 2.0 update seems to have done the trick for this as there are no longer multiple instances of act.exe running in the background and the act doc file opens better now can still hang up every now and then.