07-30-2010 06:34 AM
I have a user that makes extensive use of attaching files to Outlook emails for attachment in ACT. When she uses the built in funcationality while in Outlook to attach files, the browse dialog box does not display all the files/documents in her desktop folder. We have verfieid that the desired documents are indeed in the folder. This is an interrmittent problem that seems to be getting worse.
We did find a workaround - we can drag and drop from the folder to the email window. This is not a comfortable way for her to work - so, understandably, she wants the process to work as intended.
Is anyone able to help with this issues to find resolution?