We have one user who encountered the error message below:
Our file share where we store all of our Act templates was only showing the Act template files, and not the MS Word template files.
We then discovered that Act had switched itself back to using itself as the default Word processor instead of Microsoft Word.
Has anyone else experienced this? Is this a known problem with a known solution?
- Version of Act! you are using:
On Windows 10 workstations: Act Premium 22.214.171.124 , Update 4
On Windows 2016 Server: Act Premium Web 126.96.36.199 , Update 4
- If the issue involves Microsoft Office (Outlook, Word , Excel), state the version of Office you are using
- Is your database on your local machine (private database) or is it being shared from a server (shared database)?
Shared from a server.
- Operating system you have Act! installed on (i.e., Windows 7, Windows 8)
Windows 10 on the workstations. Windows Server 2016 on the Act server.
Thanks for replying, and for the info. Unfortunately in this case this was not our Act server which does not have Office, but a standard workstation with Office 2016 installed on it which has behaved fine for a few months now. It's a relatively new computer. It's almost as if Act stopped 'seeing' Office?
As an organization we have had a lot of struggles between Act and Office, especially when we were on Office 2013. Luckily we are now mostly on Office 2016 and have not had to do the registry hack required for 2013. My current annoyance is Office not wanting to load the Act add-in because of slow loading, and having to 'force-allow' for 30 days.